FAQs

HOW MUCH DOES DELIVERY AND SET UP COST? 


Delivery within 5km of Balwyn FREE
Delivery 10km from Balwyn $10
Delivery 15km from Balwyn $15
Delivery 20km from Balwyn $20
Delivery 25km from Balwyn $25
Delivery 30km+ from Balwyn POA


HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?


We require minimum 24 hours notice for all boxes.
We tend to book out quite quickly so we recommend booking in early to avoid disappointment. Order now!


WHAT PRODUCTS DO WE USE?


All our products are selected from the very best bespoke sustainably sourced producers, locally and internationally.
Products are subject to seasonal availability and stock from our suppliers.
 
WHEN DO YOU DO DELIVERIES?


We are open everyday for orders and deliveries. Deliveries are made between 10am and 5pm, we can’t guarantee delivery times however if you had a specific time required please let us know in advance and we can accomodate to the best of our abilities.


DO YOU CATER FOR DIETARY REQUIREMENTS AND ALLERGIES?


Yes! We cater for majority of dietary requirements and allergies. 


CAN I CUSTOMISE MY ORDER?


Yes! We will work with you to include any preferences you have or dietary requirements.


IS THERE A PICK UP OPTION FOR MY ORDER?


Yes, you can pick up your order from our Balwyn address.
We operate out of Boccaccio Cellars - 1030 Burke Road, Balwyn 3103.


IS IT POSSIBLE TO PLACE AN ORDER WITH LESS THAN 24 HOURS NOTICE?


Depending on circumstances this may be possible. Please contact us directly at charcuterietoyou@gmail.com and we’ll see what we can do to accommodate your request.


DO YOUR PRICES INCLUDE GST?


All prices on our website are GST inclusive. 


HOW DO I GET THE BOARDS/MARBEL ETC. BACK TO YOU?


We will arrange the pick up of all our equipment a few days after your event. There is no cost involved with this! All of the plates, knifes, jugs and boards must be returned, please note that there is a replacement fee for any lost or damaged pieces.


HOW DO I PAY?


Bank transfer or credit card via emailed Invoice
or Pay Pal, Credit Card via our website 


WHY IS THE DATE I AM SELECTING UNAVAILABLE?


If your chosen date is unavailable, then we are unfortunately most likely fully booked. You are welcome to contact us at charcuterietoyou@gmail.com for further information regarding dates for delivery or pick up.